The Digi Promise Happens Anytime.
Working hard 24x7x365 to support you is more than our job. It’s who we are. Our driving purpose is to take care of your business, to make sure things go as smoothly as possible. And if for some reason they don’t, you’ll be surprised at the lengths we go to make things right. Any issue you have is quickly taken care of by your own expert Digiboost account manager, so you’ll never have to worry about it again. Ever.
Just how far are we willing to go to make sure you experience The Digi Experience?
Well, if we don’t live up to our pledge, we’ll even let you leave Digiboost before your commitment is up.
If you reasonably believe that we have failed to meet our Five Elements of The Digiboost Experience — Responsiveness, Ownership, Resourcefulness, Expertise, and Transparency — will pursue the following remedies:
- Your dedicated Digiboost Account Manager will coordinate a thorough investigation of the cause of the event and present an action plan to remedy the immediate issue and to prevent similar issues from happening in the future.
- You will have access to a manager 24×7 for issue escalation. If necessary, you will even be able to escalate your issue to our Executive Team.
- If we fail to meet the commitments of the action plan that was enacted, you may terminate your contract with Digiboost by providing written notice describing the incidents, 30 days in advance, given that:
- You are not past due on any account and are in good standing with Digiboost
- You have not been past due for at least (60) days prior to the date of the notice
- You have not otherwise breached the Master Service Agreement or Digiboost Acceptable Use Policy
WANT TO START A PROJECT?
Starting a new project? No matter how large or how small, Digiboost is here to help every step of the way. Send us message!